FAQS

About Membership

No, you can place an order and complete your shopping by selecting the ‘Pay as a guest’ option. However, if you have an account, it is easier to track your orders, cancel and return.

The fact that your membership information is up-to-date and accurate, not only informs you about innovations, opportunities and campaigns, but also helps us to develop special offers for you and reach these offers on time.

You can update your address information from the ‘My Addresses’ section under the ‘My Account’ heading.

You can change your Billing information during the order or through your Member Panel.

If you have forgotten the e-mail address or password you used to sign up. Click the Forgot Password link from the Member Login section.

You can sign up now with a very simple form that is completed by typing your name, surname, e-mail address and password. After adding the products you want to the basket; You can complete your shopping easily and quickly by filling in the information required at the address and payment stages.

You can check your orders from the “My Orders” tab in the “My Account” section.

VAT is included in the sales price of the products.

About Product

To request a replacement, please use the contact form or call our free Customer Service line at +903124271666 (Fixed lines) / +905354904128 (Mobile phone lines. For each phone service operator).

We will replace the wrong product as soon as possible without additional charges. You can request a change via the contact form or by calling our free Customer Service line at +903124271666 (Fixed lines) / +905354904128 (Mobile phone lines. For each phone service operator).

The products are classified into different categories (Bedroom, Bathroom, Kitchen, Living room etc.) and each category is subcategories.

To see the products it contains, access the relevant sub-category from the menu on the left. There are product groups that you can choose sizes and colors before purchasing. You can also use the search bar at the top of the website to find products.

After selecting a product, color (if available), size and number, you should click the “Add to cart” button to add it to your order.

  1. Select the section and the category you are interested in.
  2. When you click on the product you want to buy, you will see various photos of this product, as well as its name, product code, description, price, color, available sizes, content and maintenance instructions.
  3. Choose a size and add the item to your cart. Then you can continue shopping or ordering.
  4. To register, you need to enter your personal information, billing address, delivery address and click on ‘Sign In’.
  5. Choose to pick up your order from one of our Alesta Home stores or to have it delivered to your home / office address and click ‘Finish and Pay.’
  6. Choose payment method: VISA or MasterCard. Enter your information and click ‘Complete Payment’.
  7. You will receive an e-mail confirming your order.

Yes. Your invoice will be on your order package and will be delivered by the shipping company.

About Payment

Payment methods are as follows: Visa, Mastercard, American Express

The information we request from you must be the same as on your credit card. A simple typo can cause the transaction to be rejected, so we ask that you fill out the payment form carefully. Your credit limit may have been exceeded or your card has expired.

Please contact your bank if you have questions about your credit card with which you pay.

Yes. In the shopping cart, you can specify that shopping is for an individual or a company. If done for the company, you will be asked to enter your tax information.

About Cancellation and Refund

You can return your purchased product in its original package within 14 days from the date of receipt.

How to do with packaging and delivery, you can cancel your order. You can request a cancellation by using the Contact Form or by calling the Customer Service department: +903124271666 (Fixed lines) / +905354904128 (Using mobile phones. Each phone is according to the service operator)

Fees arising from the product you want to return for any reason are covered by us. You will not be charged for your return.

If you have completed your shopping in advance, you will receive your return in advance. The entire amount of the product you purchased in installments is returned to your credit card, depending on your bank. However, your bank will refund your credit card in installments.

The easiest way to return a product is to take it to one of the Alesta Home stores. When returning from the store, the invoice of the product to be returned must be with you. Note that if the product is a gift, a refund will be made to the card of the person who purchased the product.

You can also request home delivery to the courier from the “My Account”> “Return request” section of the website. The courier will drop by at your home when delivery is scheduled.

Please deliver the product to the courier in the box provided when you receive it and attach the return form (invoice).

Free Shipping

Special to the opening of our website, free shipping in all your orders.

Easy Returns

Return from online and stores within 14 days

Secure Shopping

Secure shopping with 3d secure payment method

Fast Delivery

Possibility of same day cargo on products in stock

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