What are the payment methods?
Payment methods are as follows: Visa, Mastercard, American Express
Why is my credit card declined?
It must be the same as on the credit card we requested from you. A simple typo can result in a refusal of the transaction, so it prompts you to carefully fill out the payment form. Your credit limit may have been exceeded or your card has expired.
Please contact your bank.
Can the invoice be on behalf of my company?
Yes. You can indicate in the shopping cart that shopping is done for an individual or a company. You will be asked to enter the necessary tax data for the company.
How long is my order delivered?
Delivered in about 2-3 working days after receipt of your order
Will I pay the shipping fee when I receive the product I will buy?
When you confirm your order, the shipping fee for the product you have purchased will be added to your order and within the scope of your approval. When your order reaches your address, never make a payment to the cargo officer.
How do I track the status of my order?
You can track the status of your orders in the ‘My Account’> ‘Order Tracking’ section.
What should I look for when I submit my order?
When you receive your order, torn, crush, wet, etc. in the cargo package. you should definitely check if there is a problem.
In such a case, you should not take delivery of the cargo and record the cargo officer. The minutes will facilitate your transactions in product exchange or refund.
You should also make sure that you have the same option as the products in your package that are reflected on the bill.
* After delivering the cargo, missing / damage notifications can be opened or may be rejected depending on the inspection, since it is not prepared at the time of the first delivery.
Where can I get my order?
Your order will be sent to an address you specified (places such as home, office etc.)
How does the delivery process to the store work?
We will send an e-mail / SMS message (Please take your order within 15 days). You need to order the package size to the person to be delivered and show your ID.
How does the home delivery process work?
We send another email with an email and tracking (with the shipping web page link).
DELIVERY PLACE SHOPPING AMOUNT SHIPPING PRICE
Store – FREE
Home 0-100 TL 10 TL
Home over 100 TL FREE
Same Day Ankara – 30 TL