Can I return my order?
You can return your purchased item in its original packaging within 14 days of receipt.
Do I pay any fees for product returns?
Fees arising from the product you want to return for any reason are covered by us. You will not be charged for your return.
When do I get a refund?
If you have already completed your shopping, you will receive your return in advance. All of the product you buy in installments will be returned to your credit card, depending on your bank. However, your bank will return your credit card in installments.
Is it possible to cancel an order?
You can cancel your order as long as the packaging and delivery processes have not started yet. You can request a cancellation by using the contact form or by calling the Customer Service department: +903124271666 (Fixed lines) / +905354904128 (Mobile phone lines. According to each telephone service operator)
How can I cancel the products?
The easiest way to return a product is to take it to one of the Alesta Home stores. When returning from the store, you must have an invoice for the product to be returned. If the product is a gift, a refund will be made to the card of the person who purchased the product.
You can also request home delivery to the courier from the “My Account”> “Return request” section of the website. When delivery is planned, the courier will be left to your home.
Please deliver it to the courier in the box provided when you receive the product and add the return form (invoice).